The Faculty Association of Suffolk Community College Benefit Fund has retained the services of Health Advocate, Inc. to provide a Program designed to help you and your families handle healthcare and insurance related issues by cutting through the red tape and barriers that so often create frustration and problems.
Who is covered
Health Advocate will provide services to all eligible, full-time, active members of the Benefit Fund, retired members of the FASCC who enroll in and pay for one of the enhanced self-pay retiree plans of the Fund, as well as the Active and/or Retired Member's spouse/domestic partner, dependent children, parents and parents-in-law (collectively referred to in this section as "Eligible Members").
What are the benefits
Health Advocate will help you and your families make more informed decisions about health care. A Health Advocate nurse will answer your questions, do the research, provide you the options and follow up with you.
The following services are provided to Eligible Members:
The Personal Health Advocate is typically a Registered Nurse, assigned to serve the subscriber as soon as he/she calls to access Services. Personal Health Advocates handle a range of issues as Eligible Members seek healthcare services and interact with providers and insurers.
Personal Health Advocates can help Eligible Members identify physicians, hospitals, dentists and other healthcare providers for needed services.
Advocates of Excellence:
Personal Health Advocates can help identify top medical institutions, Centers of Excellence and medical providers to assist Eligible Members in need of complex medical care. Our Personal Health Advocates can also help Eligible Members schedule appointments with these providers, as required.
Health Advocate CareQuest:
This Service locates resources and makes arrangements for Eligible Members in need of special services that typically fall outside the realm of traditional healthcare benefits. The Eligible Member is responsible for payment for any services that they use beyond what may be covered by their health insurance plan.
How are benefits obtained
Simply call Health Advocate at 1-866-695-8622. There are no enrollment forms. When you call, Health Advocate and require service, they will ask you to complete a Medical Information Release Form. Please be assured that all your information will be kept strictly confidential by Health Advocate and your privacy will be protected